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FREQUENTLY ASKED QUESTIONS:
How do I place an order?
If you see a print that you wish to purchase, click on the Add
to Cart button.
At this point, you can either continue shopping, or proceed to checkout. Once
you're at the checkout point you can make your purchase using the secure 3rd
party -- PayPal. A SPECIAL
OFFER wholesale mail order form is also available for muitple
print orders and for people who wish to pay by check.
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Do you offer prints larger than 11"x14"?
We can make 100+ year
pure archival Giclée prints up to 12"x18" and long-lasting
64+ year UltraChome pigmented ink Giclée prints up to 22"x36" on
a variety of substrates including canvas. Contact
us with
your size requirements and we will give you an estimate. Images may need
to be cropped to match your size proportions.
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Are your prints signed and numbered?
The PixelRose.com "Flower Fantasies" archival print series
is an "open edition" that is printed-on-demand. The
artist, C.H. Brittenham, Jr., wishes to leave the image surface
clean of distracting signatures and embedded copyright information.
The artist does initial and date each print on the back during
the inspection process and includes a signed Certificate
of Authenticity guaranteeing 100+ year archival quality.
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What forms of payment do you accept?
We prefer the use of PayPal, which handles the actual transaction. PayPal
accepts Visa, MasterCard, Novus, American Express and
E-Checks. We also except
checks and money orders by mail only when using the PixelRose.com Wholesale
Order Form.
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What is PayPal and its benefits?
PayPal is a very highly rated and secure on-line payments
processor that is used by over 6 million members in 26 countries worldwide.
You don't have to be a member of PayPal.com to complete an online credit
card transaction but membership makes your payment process very fast, and
it only takes a few minutes to complete the registration process. PayPal is
completely free for US buyers and lets you charge
the payment to either your credit card or checking account. Credit
card payments made through PayPal are instantaneous -- which
means that we can ship your purchase faster.
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How secure is your on-line transaction process?
Because we use PayPal, it increases your safety by keeping your financial
account information private. You don't have to share your account numbers
with us, unlike making a typical credit card payment over the Web. PayPal just sends us an email notice that the money has been transferred to PixelRose.com's
account without any of your credit card / checking
account information being shared.
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Do I have to pay sales tax?
According to law, we only charge sales tax to California residents
(8.25%).
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What method of shipping do you use?
We use UPS Ground Delivery in the continental United
States, and charge a
flat fee of $7.00 for shipping and handling. All prints are shipped in heavy-duty
padded mailing tubes for maximum protection.
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How do I track my package?
Once your package has been mailed, we will supply you with a tracking number
which will give you access to information to see where your item is currently
situated in the country.
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Do you ship overseas?
At this point, we only ship to the continental United
States. We do however,
make certain exceptions -- so Contact
us with your request and we will give you an estimate.
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How long does it take for my package to arrive?
Online pint orders usually take between 7-10 days from the time they are placed;
depending on how far you are geographically located from our shipping location
in Los Angeles. Mail check orders take 2-3 weeks. Check orders only ship once
your check has cleared the bank. If for any reason we are delayed, we will
contact you with an estimated time of arrival..
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What if my package gets damaged?
Packages will get damaged by mail services from time to time, and this is
beyond our control. Contact
us if this is the case, and we will provider you with instructions and
additional information.
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What if my package never arrives?
Your tracking number is proof that your package was sent. However the delivery
service may make mistakes that we cannot control. First try to contact UPS
and see if they can locate your package. You may also have been away from home
while they tried to delivery the package.
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TERMS AND POLICIES:
Privacy Policy Statement
PixelRose.com joins the growing numbers of websites that are voluntarily posting
privacy policy statements to help visitors better understand how private information
is handled on the web. We have an excellent record for privacy protection and
personal information handling. PixelRose.com does not set Cookies or require
user registration at this website.
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Privacy Policy
Your privacy is very important to us. PixelRose.com only uses personal information
as an aid to improve customer service. You will never appear on any list because
of us. If you do not want to be listed in our system simply contact
us and
ask to have your personal information removed.
Information Logs - We use IP addresses,
or website logs, to analyze trends, administer the site, track user movement
and to gather broad demographic information for use in website planning.
Website logs do not contain personally identifiable information
or anything that might compromise user privacy.
Correspondence and E-mail
PixelRose.com occasionally receives electronic feedback, queries or correspondence
which requires or contains personal information such as name and address.
We retain addresses and shipping information for archival and office use
only. We do not share, disclose, rent or sell contact information.
Your Security
PixelRose.com treats private information with extreme care. Sensitive data
is password protected and access to media is limited. We respect your privacy
by never sharing any of your account or personal information with any 3rd
party, unless for necessary shipping or billing information.
Third Party Marketing Banners or Pop-ups
PixelRose.com does not use the services of third party marketing companies
for the serving and/or targeting of ads, promotions and other marketing messages.
Website Links
PixelRose.com may contain links to other websites. We are not responsible,
nor can we guarantee the privacy practices of other websites. You should
always check out the privacy policy statement when you visit any website
which may be collecting personally identifiable information.
You Have Rights and Choices
You have the right to know
what information is being collected and how that information is to be used.
You have the right to expect the best privacy protection possible for the
personal information that you provide online. And you have the right to "Opt
Out" or
stop websites from using personal information about you.
Policy Updates
If our privacy policy changes we will update this page immediately.
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Our Guarantee
We want you to be 100% satisfied! Each archival print is
accompanied by a Certificate of Authenticity that is signed
by the artist and guarantees that the print is was inspected
by the artist, C. H. Brittenham, Jr., and printed on
Premium Luster Photo paper using archival pigmented (not
dye) inks for maximum quality and longevity (more than
100 years according to independent Wilhelm Imaging Research).
See the Print Care link on our site for details.
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Return or Exchange Policy
If for some reason you wish to return the print(s) you purchased. PixelRose.com's
print return policy is only valid within 15 days of receiving the print.
This is enough time to inspect the print for defects that may have occurred
during shipping. Otherwise, ALL SALES ARE FINAL! Please Contact
us before returning any items - - do NOT mail back the package
without first contacting us.
PixelRose.com Gift Store merchandise
that was produced by third party companies such as CaféPress.com
must be returned directly to the third party company using their return
policies. Do not return third party merchandise to PixelRose.com. Please
let us know if you were not satisfied with a third party item so we can
help resolve the situation.
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Online Ordering
PixelRose.com does not sell products to children, but it sells them to
adults, who can purchase with a credit card. If you are under 18, you
may use PixelRose.com only with involvement of a parent or guardian.
PixelRose.com and its affiliates reserve the right to refuse service,
terminate accounts, remove or edit content, or cancel orders in their
sole discretion.
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Product Disclaimer
By placing an order, the buyer represents that the products ordered will
be used in a lawful manner, and that he/she is of legal age. PixelRose.com
will not be held liable for the misuse of any product in this site. Before
placing an order with our company, one must agree to this term. You should
also note that PixelRose.com attempts to be as accurate as possible when
it comes to describing a product. However, PixelRose.com does not warrant
that product descriptions or other content of this site is accurate,
complete, reliable, current, or error-free. If a product offered by PixelRose.com
itself is not as described, your sole remedy is to Contact
us immediately by email.
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International Orders
We are NOT taking international orders at this time.
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Copyrights & Trademarks
The materials contained in this web site are protected under the copyright
and trademark laws of the United States and other countries. All trademarks
used in this site are the property of their respectful owners. Unauthorized
distribution, duplications, alteration or other use (whether for commercial
or non-commercial purposes) of material contained in this site, including
without limitation any trademark, image, drawing, text, likeness or photograph
may constitute a violation of such laws and may be prosecuted under criminal
and/or civil law.
PixelRose.com grants you a limited license to access and make personal
use of this site and not to download (other than page caching) or modify
it, or any portion of it, except with express written consent of PixelRose.com.
This license does not include any resale or commercial use of this site
or its contents; any collection and use of any product listings, descriptions,
or prices; any derivative use of this site or its contents; any downloading
or copying of account information for the benefit of another merchant;
or any use of data mining, robots, or similar data gathering and extraction
tools. This site or any portion of this site may not be reproduced, duplicated,
copied, sold, resold, visited, or otherwise exploited for any commercial
purpose without express written consent of PixelRose.com. You may not frame
or utilize framing techniques to enclose any trademark, logo, or other
proprietary information (including images, text, page layout, or form)
of PixelRose.com and our affiliates without express written consent.
You may not use any meta tags or any other "hidden
text" utilizing PixelRose.com's name or trademarks without the express
written consent of PixelRose.com Any unauthorized use terminates the permission
or license granted by PixelRose.com com. You are granted a limited, revocable,
and nonexclusive right to create a hyperlink to the home page of PixelRose.com
so long as the link does not portray PixelRose.com, its affiliates, or
their products or services in a false, misleading, derogatory, or otherwise
offensive matter. You may not use any PixelRose.com logo or other proprietary
graphic or trademark as part of the link without express written permission,
or unless through a pre-approved affiliation and / or partnership with
PixelRose.com
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Legality
It is your responsibility to check all local (and national laws for International
orders) laws concerning use, ownership & possession of any product
we offer for sale at PixelRose.com. Also, any attempt in entrapment by
any law enforcement agency will be met with swift legal action. It is the
responsibility of the buyer, NOT THE SELLER, to ascertain, and obey, all
applicable local, state, federal and international laws in regard to the
possession and use of any item on this site. All equipment is sold subject
to public law 90-351, title III, U.S.D., Section 2511, and any local, state
or federal ordinances. Consult your local and state laws before ordering
if you are in doubt. Before placing an order with PixelRose.com, one must
agree to these terms.
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