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FREQUENTLY ASKED QUESTIONS:

How do I place an order?
Do you offer prints larger than 11"x14"?
Are your prints signed and numbered?

What forms of payment do you accept?
What is PayPal and it's benefits?
How secure is your on-line transaction process?
Do I have to pay sales tax?
What method of shipping do you use?
How do I track my package?
Do you ship overseas?
How long does it take for my package to arrive?
What if my package gets damaged?
What if my package never arrives?

 

POLICIES AND TERMS:

Privacy Policy Statement
Privacy Policy
Our Guarantee
Return or Exchange Policy
Online Ordering
Product Disclaimer
International Orders
Copyrights & Trademarks
Legality
 


CONTACT INFORMATION:
Email (Preferred):
info@pixelrose.com

Mail:
C.H. Brittenham, Jr.
P.O. Box 2093
Santa Monica, CA 90406-2093

 
       


FREQUENTLY ASKED QUESTIONS
:

How do I place an order?
If you see a print that you wish to purchase, click on the Add to Cart button. At this point, you can either continue shopping, or proceed to checkout. Once you're at the checkout point you can make your purchase using the secure 3rd party -- PayPal. A SPECIAL OFFER wholesale mail order form is also available for muitple print orders and for people who wish to pay by check.
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Do you offer prints larger than 11"x14"?
We can make 100+ year pure archival Giclée prints up to 12"x18" and long-lasting 64+ year UltraChome pigmented ink Giclée prints up to 22"x36" on a variety of substrates including canvas. Contact us with your size requirements and we will give you an estimate. Images may need to be cropped to match your size proportions.
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Are your prints signed and numbered?
The PixelRose.com "Flower Fantasies" archival print series is an "open edition" that is printed-on-demand. The artist, C.H. Brittenham, Jr., wishes to leave the image surface clean of distracting signatures and embedded copyright information. The artist does initial and date each print on the back during the inspection process and includes a signed Certificate of Authenticity guaranteeing 100+ year archival quality.
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What forms of payment do you accept?
We prefer the use of PayPal, which handles the actual transaction. PayPal accepts Visa, MasterCard, Novus, American Express and E-Checks. We also except checks and money orders by mail only when using the PixelRose.com Wholesale Order Form.
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What is PayPal and its benefits?
PayPal is a very highly rated and secure on-line payments processor that is used by over 6 million members in 26 countries worldwide. You don't have to be a member of PayPal.com to complete an online credit card transaction but membership makes your payment process very fast, and it only takes a few minutes to complete the registration process. PayPal is completely free for US buyers and lets you charge the payment to either your credit card or checking account. Credit card payments made through PayPal are instantaneous -- which means that we can ship your purchase faster.
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How secure is your on-line transaction process?
Because we use PayPal, it increases your safety by keeping your financial account information private. You don't have to share your account numbers with us, unlike making a typical credit card payment over the Web. PayPal just sends us an email notice that the money has been transferred to PixelRose.com's account without any of your credit card / checking account information being shared.
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Do I have to pay sales tax?
According to law, we only charge sales tax to California residents (8.25%).
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What method of shipping do you use?
We use UPS Ground Delivery in the continental United States, and charge a flat fee of $7.00 for shipping and handling. All prints are shipped in heavy-duty padded mailing tubes for maximum protection.
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How do I track my package?
Once your package has been mailed, we will supply you with a tracking number which will give you access to information to see where your item is currently situated in the country.
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Do you ship overseas?
At this point, we only ship to the continental United States. We do however, make certain exceptions -- so Contact us with your request and we will give you an estimate.
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How long does it take for my package to arrive?
Online pint orders usually take between 7-10 days from the time they are placed; depending on how far you are geographically located from our shipping location in Los Angeles. Mail check orders take 2-3 weeks. Check orders only ship once your check has cleared the bank. If for any reason we are delayed, we will contact you with an estimated time of arrival..
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What if my package gets damaged?
Packages will get damaged by mail services from time to time, and this is beyond our control. Contact us if this is the case, and we will provider you with instructions and additional information.
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What if my package never arrives?
Your tracking number is proof that your package was sent. However the delivery service may make mistakes that we cannot control. First try to contact UPS and see if they can locate your package. You may also have been away from home while they tried to delivery the package.
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TERMS AND POLICIES:

Privacy Policy Statement
PixelRose.com joins the growing numbers of websites that are voluntarily posting privacy policy statements to help visitors better understand how private information is handled on the web. We have an excellent record for privacy protection and personal information handling. PixelRose.com does not set Cookies or require user registration at this website.
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Privacy Policy
Your privacy is very important to us. PixelRose.com only uses personal information as an aid to improve customer service. You will never appear on any list because of us. If you do not want to be listed in our system simply contact us and ask to have your personal information removed.
Information Logs - We use IP addresses, or website logs, to analyze trends, administer the site, track user movement and to gather broad demographic information for use in website planning. Website logs do not contain personally identifiable information or anything that might compromise user privacy.
Correspondence and E-mail
PixelRose.com occasionally receives electronic feedback, queries or correspondence which requires or contains personal information such as name and address. We retain addresses and shipping information for archival and office use only. We do not share, disclose, rent or sell contact information.
Your Security
PixelRose.com treats private information with extreme care. Sensitive data is password protected and access to media is limited. We respect your privacy by never sharing any of your account or personal information with any 3rd party, unless for necessary shipping or billing information.
Third Party Marketing Banners or Pop-ups
PixelRose.com does not use the services of third party marketing companies for the serving and/or targeting of ads, promotions and other marketing messages.
Website Links
PixelRose.com may contain links to other websites. We are not responsible, nor can we guarantee the privacy practices of other websites. You should always check out the privacy policy statement when you visit any website which may be collecting personally identifiable information.
You Have Rights and Choices
You have the right to know what information is being collected and how that information is to be used. You have the right to expect the best privacy protection possible for the personal information that you provide online. And you have the right to "Opt Out" or stop websites from using personal information about you.
Policy Updates
If our privacy policy changes we will update this page immediately.
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Our Guarantee
We want you to be 100% satisfied! Each archival print is accompanied by a Certificate of Authenticity that is signed by the artist and guarantees that the print is was inspected by the artist, C. H. Brittenham, Jr., and printed on Premium Luster Photo paper using archival pigmented (not dye) inks for maximum quality and longevity (more than 100 years according to independent Wilhelm Imaging Research). See the Print Care link on our site for details.
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Return or Exchange Policy
If for some reason you wish to return the print(s) you purchased. PixelRose.com's print return policy is only valid within 15 days of receiving the print. This is enough time to inspect the print for defects that may have occurred during shipping. Otherwise, ALL SALES ARE FINAL! Please Contact us before returning any items - - do NOT mail back the package without first contacting us.
PixelRose.com Gift Store merchandise that was produced by third party companies such as CaféPress.com must be returned directly to the third party company using their return policies. Do not return third party merchandise to PixelRose.com. Please let us know if you were not satisfied with a third party item so we can help resolve the situation.
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Online Ordering
PixelRose.com does not sell products to children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use PixelRose.com only with involvement of a parent or guardian. PixelRose.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
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Product Disclaimer
By placing an order, the buyer represents that the products ordered will be used in a lawful manner, and that he/she is of legal age. PixelRose.com will not be held liable for the misuse of any product in this site. Before placing an order with our company, one must agree to this term. You should also note that PixelRose.com attempts to be as accurate as possible when it comes to describing a product. However, PixelRose.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by PixelRose.com itself is not as described, your sole remedy is to Contact us immediately by email.
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International Orders
We are NOT taking international orders at this time.
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Copyrights & Trademarks
The materials contained in this web site are protected under the copyright and trademark laws of the United States and other countries. All trademarks used in this site are the property of their respectful owners. Unauthorized distribution, duplications, alteration or other use (whether for commercial or non-commercial purposes) of material contained in this site, including without limitation any trademark, image, drawing, text, likeness or photograph may constitute a violation of such laws and may be prosecuted under criminal and/or civil law.
PixelRose.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of PixelRose.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of PixelRose.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of PixelRose.com and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing PixelRose.com's name or trademarks without the express written consent of PixelRose.com Any unauthorized use terminates the permission or license granted by PixelRose.com com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of PixelRose.com so long as the link does not portray PixelRose.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any PixelRose.com logo or other proprietary graphic or trademark as part of the link without express written permission, or unless through a pre-approved affiliation and / or partnership with PixelRose.com
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Legality
It is your responsibility to check all local (and national laws for International orders) laws concerning use, ownership & possession of any product we offer for sale at PixelRose.com. Also, any attempt in entrapment by any law enforcement agency will be met with swift legal action. It is the responsibility of the buyer, NOT THE SELLER, to ascertain, and obey, all applicable local, state, federal and international laws in regard to the possession and use of any item on this site. All equipment is sold subject to public law 90-351, title III, U.S.D., Section 2511, and any local, state or federal ordinances. Consult your local and state laws before ordering if you are in doubt. Before placing an order with PixelRose.com, one must agree to these terms.
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Photography: C. H. Brittenham Jr.- ©2006 PixelRose.com - ALL RIGHTS RESERVED